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--- 47th_2faq_en [2025/06/23 02:19] – Tana JH1HST
+++ 47th_2faq_en [2025/07/25 11:09] (現在) – [E-6: Waiting in the hot sun before opening is difficult for people with disabilities] Tana JH1HST
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 ===== Ⓐ Access & Admission =====
-==== A-1: Is the event held at Tokyo Big Sight? ====
+==== A-1: Is the event held at Tokyo Big-Sight? ====
 No, the event will not take place at Tokyo Big-Sight.
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 ==== A-3: How can I purchase an admission ticket? ====
-We are currently preparing to offer advance ticket sales online.
+You can purchase tickets either in cash at the venue or in advance via the web [[47th_ticket_a|here]].
-Once the system is ready, we will make an announcement on the official website and our X (formerly Twitter) account.
+Please note that the JARL member discount is also available for advance web purchases.
-Please note that JARL member discounts are planned to be available even for online ticket purchases.
+* However, advance purchases from outside Japan are not accepted.
 　　\\
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 ==== A-4: How do I enter the venue? ====
-We plan to use a QR code-based entry system.
+Admission will primarily be handled using a scannable 2D code (QR code) system.\\
+You may present the code on your smartphone screen, via an app, or on printed paper.
-You can present your QR code using your smartphone screen, app, or a printed copy—all are accepted.
+This system is being introduced to reduce long waiting times caused by traditional paper ticketing.\\
+We appreciate your cooperation in helping ensure smooth entry.
-This new system is being introduced to reduce long waiting lines caused by traditional paper tickets in previous years.\\
+Please note that if lines begin to form before the official opening time, staff may begin checking codes while you wait.
-We appreciate your cooperation for a smoother admission experience.
+In addition, attendees with special paper tickets or other admission methods will also be assisted by staff at the venue.
 　　\\
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 Let’s make it a friendly and cooperative event for everyone!
+　　\\
+==== A-8: Can I cancel my purchased admission ticket? ====
+No. Regardless of how the ticket was obtained, cancellations and refunds are not accepted.
+※This also applies to exhibitor passes and related items.
+　　\\
+==== A-9: How can I enter on the second day if my wristband is damaged? ====
+If you received a wristband for admission on the first day and it is still intact, you may use it again for entry on the second day.\\
+If the wristband is damaged, please be sure to bring the damaged wristband with you.
+Even if you cut the wristband for reasons such as taking a bath on the first night, as long as you bring the cut wristband, you will be allowed entry.
+Also, please note that the QR code from the first day can be scanned again on the second day. Make sure to have it ready.
 　　\\
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 ==== B-1: When will the venue map be available? ====
-The full venue map is scheduled to be released in August.
+A preliminary layout showing exhibitor booth assignments will be released in advance.\\
+However, the complete venue map is scheduled to be published in August.
-We are doing our best to make it available as early as possible, so please stay tuned.
+We are working to make it available as early as possible.
@@ 行 296: / 行 320: @@
 　　\\
+==== E-3: Is there parking available for visitors with disabilities? ====
+Yes, a limited number of accessible parking spaces are available at the venue, provided by the facility.
+To use these spaces, you must present your Disability Certificate on-site.
+Please be sure to bring it with you.
+　　\\
+==== E-4: Is there a pre-sale ticket discount for visitors with disabilities? ====
+No, there is no specific pre-sale discount category for visitors with disabilities.
+However, if you are a JARL member, you can purchase a ticket in advance at the same discounted rate.
+At the venue, by presenting your Disability Certificate, one accompanying person will be allowed free admission.
+※Please note:
+If you purchased a regular (non-discounted) ticket in advance, we cannot offer a refund, even if you are eligible for the accompanying person to enter for free.
+　　\\
+==== E-5: Concerns about Inadequate Support for Visitors with Disabilities ====
+We have instructed all related staff to provide courteous support in line with the guidelines established by the Tokyo Metropolitan Welfare Bureau.\\
+However, as you pointed out, during busy times, our responses may occasionally appear mechanical or impersonal.\\
+Please understand that there is absolutely no intention of disregard or discrimination; our approach is based on principles of reasonable accommodation.
+In terms of support measures, we are doing our best to provide an inclusive environment, including designated wheelchair spaces and guidance staff.\\
+That said, during peak times such as right after the venue opens, staff availability may be limited.\\
+We would appreciate your cooperation in considering less crowded times for your visit whenever possible.
+　　\\
+==== E-6: Waiting in the hot sun before opening is difficult for people with disabilities ====
+The opening time will be strictly enforced, so those who arrive early will need to wait in line.\\
+If the indoor waiting area becomes full, the line may continue outside, in which case waiting under the sun may be unavoidable.
+However, congestion usually eases as time passes after the gates open.\\
+We recommend arriving after the initial rush to help ensure a smoother entry.\\
+If possible, please consider adjusting your arrival time based on your physical condition.
+　　\\
+==== E-7: Assistance is needed due to difficulties, not necessarily physical disabilities ====
+If you present a disability certificate, we will provide the same assistance as needed.
+Please feel at ease.
+　　\\
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+==== N-2: I heard there is no JARL membership desk outside the venue ====
+That’s correct — there is no membership desk outside the venue.　\\
+If you wish to join JARL, please enter the venue and proceed to the membership counter inside.\\
+This policy was adopted because there have been several issues in the past related to admission ticket handling, and to avoid further complications, membership registration is no longer offered outside the venue.
+　　\\